Kings Broadband Private Limited
Customer Support & Grievance Redressal
3-Tier Support Structure: Customer Care → Nodal Officer → Appellate Authority
Grievance Escalation Matrix
Level 1: Customer Care
Helpline Number
+91 9995802348
Email Address
support@kingsbroadband.net
Support Hours
24 Hours / 7 Days a Week
Level 2: Nodal Officer
Designation
Nodal Grievance Officer
Email Address
nodal@kingsbroadband.net
Working Hours
9:30 AM – 6:30 PM (Mon - Sat)
Level 3: Appellate Authority
Company Name
M/s Kings Broadband Pvt. Ltd.
Office Address
TC 69/1530(3), Manacaud P.O., Trivandrum – 695009
Helpline Numbers
+91 9995802350
Email Address
prasad@kingsbroadband.net
Working Hours
9:30 AM – 6:30 PM (Mon - Fri)
Appellate Advisory: If you are not satisfied with the decision or resolution provided by Customer Care or the Nodal Officer, you may submit an appeal directly to the Appellate Authority using the contact details above.
Guidelines for Filing an Appeal
- Appeals must be submitted within 30 days from the expiry of the complaint resolution time specified by the Nodal Officer.
- Please state your original Docket / Complaint Reference Number in all communications with the Appellate Authority.
- Appeals can be sent via email to prasad@kingsbroadband.net or submitted in writing to our NOC office in Trivandrum during working hours.
- The Appellate Authority will review and decide on the appeal within 10 working days from the date of receipt.